Governance
Shipping & delivery
How orders are split between the makers, when they ship, what delivery costs, and how tracking reaches you.
Last updated 5 August 2026
Three makers, one basket
The Swan Legacy is a hub. You check out once, but each item is fulfilled by the maker who produced it — Swan Apothecary, FBTT Store or Happy Pet Medicinals. A basket containing items from more than one maker becomes more than one shipment, each with its own dispatch time and tracking number.
Processing and dispatch
Orders are usually picked and dispatched within one to three business days, excluding weekends and public holidays. Subscription renewals ship on the renewal date. During product launches or high demand, dispatch may take longer; where it does, we tell you by email.
Rates and destinations
Shipping is calculated at checkout from the delivery address and the shipping zones each maker operates. Prices shown in the hub match the maker's own store pricing, with any applicable tax already reflected, and shipping added at checkout. Some products cannot be sent to every state or country because of local law; those items are blocked at checkout rather than cancelled later.
Tracking
When a shipment leaves the maker, the tracking reference appears in your account under Orders and is emailed to you. Carriers are detected automatically (UPS, FedEx, USPS and others), so the tracking number links straight to the carrier's own page.
Lost, late or damaged parcels
Tell us within 30 days of dispatch. Because the maker holds the carrier claim, we pass the case to them and follow it in your account until it is resolved with a replacement or a refund.