Privacy notice

What we hold

This notice is maintained by The Swan Legacy. The hub stores:

• Account data: your email address, display name, handle and sign-in records.
• Profile data you choose to add: bio, avatar, interests and the population you identify with.
• Activity data: posts, comments, reactions, bookmarks, follows, event RSVPs and messages.
• Order data: what you bought, the total, status and tracking reference for orders placed through the hub.

Why we hold it

Account and profile data run your membership. Activity data keeps the community running and lets moderators act on reports. Order data lets us show you order status and delivery tracking in your account and route each order to the maker who fulfils it.

Who it is shared with

Order details are passed to the maker fulfilling that part of your basket — Swan Apothecary, FBTT Store or Happy Pet Medicinals — so they can ship it. Payment card details are handled by our payment gateway and are never stored by the hub. We do not sell member data, and we do not share your health-related posts with the makers.

Your choices

You can edit or clear your profile at any time from your account page, delete your own posts and comments, and request a copy of your data or the deletion of your account by writing to us. Deleting an account removes your profile and content; anonymised moderation records are retained for governance purposes.

Contact

Privacy requests and questions about this notice: reach us through the contact route on the site and mark the message 'privacy request'.