Returns & refunds

The window

Unopened items in their original packaging can be returned within 30 days of delivery. Because these are ingestible and topical wellness products, opened items cannot be resold and are only refunded where they arrived damaged, incorrect or defective.

Damaged, incorrect or defective

Contact us within 7 days of delivery with your order number and a photograph. The maker replaces the item or refunds it in full, including the shipping you paid on it. You will not be asked to pay return postage where the fault is ours.

How to start a return

Open Orders in your account and use the order's contact link, or write to hello@theswanlegacy.com with your order number. We route the request to the maker who shipped that item and track it for you.

How refunds are calculated

Refunds go back to the original payment method, normally within 5 to 10 business days of the maker receiving the return. Where an order contained items from more than one maker, each maker refunds their own line items and their share of shipping and fees is settled pro rata, so partial refunds are normal and expected.

Non-returnable

The following cannot be returned once dispatched:

• Opened or partly used products, unless faulty.
• Clearance and final-sale items marked as such at checkout.
• Digital items, event access and gift cards.